TAG LABBuilt for businesses that run on appointments.
We start with three industries where missed calls cost the most and the call patterns are predictable. Each section shows a realistic workflow and an example day.
Treatments booked while your team is with clients.
Aesthetic clinics, salons, spas and massage studios get most calls exactly when everyone is busy with a client — and in the evenings. Callers asking about price usually book with whoever answers first.
Typical workflow
- Answers questions on treatments, price ranges, duration and preparation
- Recommends a consultation for treatments that require one
- Books by service length and specialist where your calendar allows
- Sends SMS/email confirmation with address and preparation notes
- Flags VIP clients, complaints or reactions to the manager immediately
- Morning digest of everything handled overnight
Aesthetic clinic, Warsaw · 2 rooms, 1 receptionist until 18:00
- Lunch break. Caller asks the price of a hydrafacial. AI gives the price range from the clinic list and books Saturday 11:00.
- Receptionist on another line. Second call overflows to AI: client wants to move her appointment. A free slot on Thursday is offered and accepted.
- Clinic closed. New client asks about laser hair removal. AI explains a consultation is required first and books one.
- Complaint about redness after treatment. AI does not advise; it records details and sends an urgent alert to the manager.
- Next morning. Team receives a digest: 3 bookings, 1 change, 1 urgent follow-up.
Patients reach you — even when the front desk is full.
Dental front desks juggle patients at the counter, phones, insurance questions and reminders. Urgent cases and new patients are the calls you can least afford to miss.
Typical workflow
- Separates new patients, existing patients and urgent pain cases
- Collects details with clinic-approved questions — never gives medical advice
- Books check-ups and hygiene visits; routes treatment questions to staff
- Creates prioritised callback tasks for urgent cases
- Answers practical questions: prices from your list, location, parking, payment options
- Optional outbound reminder or recall workflows (scoped separately)
Dental practice · 3 dentists, 1 hygienist, front desk 8:00–18:00
- Before opening. Patient with severe toothache calls. AI records symptoms, duration and contact details, marks as urgent.
- Callback task created at the top of the front desk's list, with a text alert to the duty phone.
- Desk busy with arrivals. New patient asks for a check-up. AI books the first free hygiene + check-up slot.
- Question about a crown price. AI gives the published price range and offers a consultation.
- After hours. Patient cancels tomorrow's visit. Slot is freed and the team is notified.
Every guest answered, in their language.
Boutique hotels, apartments, restaurants and service businesses get repetitive questions at all hours and in several languages. Small teams can't staff the phone around the clock.
Typical workflow
- Answers check-in, parking, breakfast, pets and policy questions from your house rules
- Responds in the caller's language from the set you configure
- Captures reservation requests and special requests for staff
- Adds notes to bookings or sends them to the manager by email
- Routes groups, events and complaints to a person
Boutique hotel · 24 rooms, reception staffed 7:00–22:00
- German-speaking guest arriving at 1:00 asks about late check-in. AI explains the self check-in procedure in German.
- Note added for the morning team; manager receives an email summary.
- Reception at breakfast service. Caller asks about parking and dog policy — answered from house rules.
- Group inquiry for 12 rooms. AI captures dates and contact details and routes it to sales.
Same system, other businesses.
The underlying service — answer, act, connect, report — also fits businesses with repetitive inquiries. We take these on case by case.
Physiotherapy
Session bookings, intake questions, cancellations.
Property management
Maintenance requests, viewings, tenant questions.
Professional services
Consultation booking and enquiry screening.
Auto services
Service bookings, status questions, quotes.